Information Sharing is really a fancy way of saying, we educate as we solve problems.
- For example, if you need to do a mail merge, we will teach you how to do it, not just do it for you.
- If you wanted to put a picture of your vacation on your desktop, we will teach you how to do it, not just do it for you.
- In some circumstances we have even found it appropriate show certain employees how to reset passwords or create new user accounts.
We are strong advocates that the more educated and technology aware your employees are the fewer problems you will have with technology and the less you will spend to support it.
There are always going to be unique situations or special cases where you can find an exception, but our underlying mission is to ensure that you are technically aware and informed as possible.
Our objective is to make you as independent of needing tech support as possible. We can always add more subscribers, and do not try to "protect our job" by keeping you in the dark. Many companies find that they have full-time staff that simply makes up work or projects so that they can keep their job.
You can rest assured that our technicians are honest and will not make up work to drain your budgets and keep a project going. That’s not only a promise, but it’s also our guarantee!